Refund Policy

We accept returns of defective and non-defective new merchandise, and we accept exchanges. A request must begin within 30 calendar days after delivery. Non-defective merchandise must be unused and remain in original condition.

Request and mailing process

Email arlenewitt131@gmail.com with the order number, checkout email and reason for the request. For damaged, defective, wrong or incomplete goods, include clear photos or video and retain the packaging. Returns are made by mail after approval and must follow the confirmed instructions and return address.

Label, fees and exchanges

A free prepaid return label is included in the parcel for an eligible return. No restocking fee is charged. If the included label is missing, contact us for help before mailing anything. Exchanges depend on review and available stock.

Refunds

After approval, we process and initiate the refund to the original payment method within 10 days. The bank, issuer or payment provider may need additional time to post the credit. Rights that applicable law preserves remain unaffected.